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CUSTOMER SERVICE: 877-994-3357
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Shipping Policy

Shipping

Processing of Orders

All Factory Wheels is part of a large corporation that has warehouses located across the nation. This convenience ensures your product will ship from the closest stocked location so you can receive your item as quickly as possible. Most orders ship the same business day the order is placed provided the order is received before 12:00 noon Eastern Standard Time. We do not offer customer pick-up - warehouses do not have administrative staff to assist walk-in customers.

Packages are shipped UPS Domestic Ground which takes 1-6 business days under normal circumstances. We cannot be held responsible for delays that are out of our control, such as inclement weather and holidays, and we appreciate your understanding in these situations.

Please note: UPS will not deliver to APO, FPO or PO Boxes. All Factory Wheels will ship only to the address used originally on the order during check-out. This address cannot be changed after the order has been submitted, no exceptions.

Orders are processed as they are received, Monday through Friday, between 8:00 a.m. and 5:00 p.m. EST. Order processing may take up to 24-48 hours after receiving your order, which does not include weekends or holidays (most orders are shipped the same day), so please figure in a possible one business day to the options below for a more accurate/shielded delivery timeframe.

UPS Shipping Options

UPS GROUND:  Delivery takes typically 1-5 business days to all 50 states.

UPS 3-DAY SELECT: Delivery is by the end of the 3rd business day to all 48 Continental States.

UPS 2ND DAY AIR:  Delivery is by the end of the 2nd business day to all 48 states, and includes some limitations in Alaska and Hawaii.   Additional transit time may be necessary for some locations in Alaska and Hawaii.

UPS NEXT DAY AIR: Commercial Delivery is the next business day delivery by 3:00 or 4:30 p.m. to the 48 Continental States.  Residential Delivery is next business day delivery by end of day to the 48 Continental States.

 

* * * All items are shipped using United Parcel Service (UPS). UPS cannot, and will not, deliver to APO, FPO or PO Boxes.  An actual, physical street address must be provided for shipping purposes.

 

If your item needs to be shipped outside the Continental United States (excluding Hawaii and Alaska), we recommend using a company such as BONGOUS.com to get competitive international shipping rates. These companies will set up a shipping address within the United States, to which your item will be shipped then forwarded. Bear in mind, we can only be held responsible for circumstances of getting your product to the US address. We do not have contact with these third party forwarding companies. We will not be responsible for any returned items from overseas that were shipped incorrectly. If we have found that an item has been shipped incorrectly from our warehouses, we will issue a UPS return label for the United States address that the item was shipped to in the U.S.

 

 

There will be additional charges for Expedited Shipping.

Wheels will be boxed and shipped 1 wheel per box.

Wheel covers will be boxed and shipped 1-4 pieces per box, as possible.